We are looking for a new team member for our Client Success team who will be passionate about success for our customers in using Singletrack, and can demonstrate how they have understood a customers requirement and put in place the right business solution within a project/implementation framework. You will have good core business analytical and Salesforce Administration skills, with good financial sector experience, and a solid track record of real customer projects that has lead the business analysis on. We are a busy team with plenty of work in progress; we rely on each other to support the team effort by being proactive about taking work and staying busy.
This role provides excellent opportunities to learn how the sell-side business really works, including the implications of increasing regulation, and
Client Success is a small but growing collaborative team focussed on delivering the best for our customers. We ensure we understand how our customers work so we can suggest and deliver appropriate Singletrack solutions. We have specialist skills in technical specification, client success consulting and client/project management. As well as implementation for new customers, we also ensure that business users are equipped with the knowledge they need both before and after go-live. Although individually we have our specialisms, each member of our team gets to work on all aspects of client success and we often help out the Sales team by running demos to prospects.
In addition to the core sector and analysis skills, to be considered you will be self starting, articulate, customer facing and able to manage your day to day workload and schedule. You will be used to working collaboratively, and within delivery and project environments, but can also represent Singletrack on your own at client sites.
We are seeking a skilled and professional Business Analyst with experience of delivering system implementations to customers in the Investment Banking business. The successful applicant will, primarily, have background as a Business Analysis or Implementation Consultant with plenty of experience and examples of working directly with customer business teams to understand requirements, suggesting solutions and using Salesforce Administrator to configure and demonstrate suitable solutions.
You will be used to liaising with internal technical/development teams to investigate the technical feasibility of functional solutions, and also be able to undertake key Salesforce configurations (fields, workflows, users security reporting) to demonstrate concepts and solutions to customers. You will have produced suitable documents to support the various stages of analysis involved in a project or implementation lifecycle such as Requirements (BRDs), Functional Specifications, Business Process diagrams.
Experience of Salesforce projects in an Investment Bank or similar financial services organisation is key while familiarity with sell-side Sales, Research and Investor Relations processes is desirable, but not essential. A good track record is required but just as important are your natural analytic, customer and communication skills together with your desire to learn and grow within a dynamic and innovative company.
If you’d like to be considered please send your c.v. together with a letter explaining why you feel your skills and experience would be particularly valuable in this position, to:
Ms Angela Riley
1 Norton Folgate,