Singletrack has announced the appointment of two highly experienced senior consultants to its expanding Client Success Team.
Singletrack has announced the appointment of two highly experienced senior consultants to its expanding Client Success Team. Between them Wojtek Swistak and Serena Le Bargy have held senior positions in London, New York and Tokyo with major global banks including Deutsche Bank, HSBC, Nomura International, Lehman Brothers and Chase Manhattan.
Formerly a CRM Business Analyst/Project Manager for Global Markets at HSBC, Wojtek Swistak has over 14 years experience in financial markets and extensive experience in all aspects of the project lifecycle - analysis, development management, deployment and support - in Sales, Research and Asset Management.
Serena Le Bargy was formerly an Equity Sales Business Manager at Nomura. With 20 years in the industry she’s acquired an exceptional understanding of business management, best practice and delivery, covering business analysis review, strategy development and implementation, relationship management and risk analysis.
“We’re delighted to welcome Serena and Wojtek to Singletrack” said Stuart Berwick, CEO. “These are key additions to our Client Success team which is led by Jacqui Lee, who joined us early last year, bringing considerable experience managing projects and business change in banking, together with extensive Salesforce expertise. This team is crucial to ensuring that our clients achieve the maximum ROI on their Singletrack investment, and we have further appointments in the pipeline to ensure that we can continue to provide an appropriate mix of skills and experience to accelerate users’ success with Singletrack products.”
Members of the Client Success team work closely with clients from pre-sales through to providing ongoing consulting services:
- Supporting the pre-sales process, getting to know the customer and understanding requirements
- Management of the implementation to ensure the product is meeting the customer needs
- Transitioning clients to an agreed support model after go-live
- Business consulting to help clients build on their success with Singletrack